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Good-Excellent-Cycle Therapy

Discussion in 'Reviews - Service, Online, Retail Shop' started by debbiker, May 17, 2009.

  1. debbiker

    debbiker Member

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    Location:
    Concord, California
    These people are great and they went above and beyond despite all their return policies, etc.

    I had ordered a replacement rotor from their website, for the exact year and model of my bike. I got the rotor and checked it, meet thickness specs, surface, etc- But, dumbo me and my classmates, did not measure the diameter.

    Mind you, this was probably 2-3 weeks after I ordered it, way past the return policy.

    We then put it on and realized it was way off.

    I called them and they responded right away and said, send them a photo and measurements and they would send a new one out right away and not to worry about returning the wrong one.

    I needed it asap, and they split the express shipping costs with me since it was their error.

    Awesome service and competitive pricing. $50 for a 2nd hand rotor within specs.

    Again-something to I learned, check and measure everything when you get it, to make sure its right.
     
    debbiker, May 17, 2009
    #1

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