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Recurring payment

Discussion in 'Other' started by dkavanagh, Sep 1, 2020.

  1. dkavanagh

    dkavanagh Well-Known Member Premium Member

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    My account seems to have dropped from Premium to regular. I notice my recurring payment would have been taken yesterday (from Paypal) and that didn't happen. With my inbox now considered full, I cannot send a message to anybody. Are the membership payments behind?

    Thanks,
    David
     
  2. jayrodoh

    jayrodoh YimYam Premium Member

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    That happened to me on my last renewal as well, I just went into Paypal and reset the reoccurring payment. Done.
     
  3. dkavanagh

    dkavanagh Well-Known Member Premium Member

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    by "reset", do you mean cancel and reinstate?
     
  4. jayrodoh

    jayrodoh YimYam Premium Member

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    Yup, that's exactly what I did. I never did pursue what happened or notified anyone here but re-setting up the payment fixed it.
     
  5. k-moe

    k-moe Pie, Bacon, Bourbon. Moderator Premium Member

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    Do you need help with how to clear your inbox?
     
  6. XJ550H

    XJ550H Well-Known Member Premium Member

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    thats what happens at renewal your banner goes away then about 3 to 4 days later it comes back. normal thing has been like that for every renewal I have had.
     
  7. XJ550H

    XJ550H Well-Known Member Premium Member

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    no do not do that.
    if you are on auto pay leave it along.

    if auto pay has taken the payment and you cancel you do not get a refund, at all.
    then if you reinstate you become a member and are again charged a full subscription cost

    been there done that.
     
  8. jayrodoh

    jayrodoh YimYam Premium Member

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    Looks like I got lucky then,@XJ550H has some good advice.
     
  9. dkavanagh

    dkavanagh Well-Known Member Premium Member

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    I know how to clear my inbox. The point is, I shouldn't have to shed those old conversations, being a paying supporter of the site. :-(
     
  10. k-moe

    k-moe Pie, Bacon, Bourbon. Moderator Premium Member

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    That's a software limitation. Nothing to do with the premium services.
    Even the site owner has so clear out his inbox manually.
     
  11. dkavanagh

    dkavanagh Well-Known Member Premium Member

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    I would buy that if it didn't say my inbox was 350% full. That'll take a lot of deleting and it wasn't full a few days ago before my premium needed to be renewed. The real problem isn't my inbox. It's that whatever does the renewal of my premium hasn't done it. @SnoSheriff is that something you can help with?
     
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  12. jayrodoh

    jayrodoh YimYam Premium Member

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    I think once your premium renews you'll be fine. You're over the limits for a free account, once you're back to premium you'll be fine. Not sure how you reinstate that, I'm a little gun shy now after 550's comment.

    If you're not planning on renewing, then you'll have to go delete come messages.
     
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  13. XJ550H

    XJ550H Well-Known Member Premium Member

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    when i go to non premium member for those few days my inbox is also listed as full untill my banner reapears. also premium has a 200 message limit
     
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  14. k-moe

    k-moe Pie, Bacon, Bourbon. Moderator Premium Member

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    Inboxes have to be cleared out manually by the user, no matter who the user is.
    It's one of the tradeoffs of using free forum software. Forum software that costs money was discussed, but as I recall @SnoSheriff decided that the best thing for the community was to allow free membership as the baseline, which would not have been feasable with paid software.

    The auto renewal is, so far as I know, caused by a bug. It's happened to me too. Im not sure if there's a fix for it.
     
  15. XJ550H

    XJ550H Well-Known Member Premium Member

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    bug fix is patience
     
  16. bigfitz52

    bigfitz52 Well-Known Member Premium Member

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    Gee, "only" 350%? When I returned from the void, it said mine was 2440% full, I felt kind of proud like it might have been a record or something. I'm sure it was "legacy" stuff that came over when website upgraded/migrated. It took me a minute to figure out how to pare it down.
     
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  17. SnoSheriff

    SnoSheriff Site Owner Staff Member Administrator

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    Hi Dave, Sorry for late reply. My father passed away 1 moth ago so things have been crazy busy here... I'll reach out to you by email. Thank you.
     
  18. dkavanagh

    dkavanagh Well-Known Member Premium Member

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    Sorry to hear that, and I understand!
     
  19. dkavanagh

    dkavanagh Well-Known Member Premium Member

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    appears to be fixed, thanks!
     
  20. SnoSheriff

    SnoSheriff Site Owner Staff Member Administrator

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    Thanks Dave. I looked at the pics that you sent me and it seemed that it was Paypal issue. I didn't change anything on my end and eventually your were successful. All signs point to Paypal... Thank you so much for your support and patience.
     

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